Showing that your business is listening to customers and paying attention speaks volumes, and can help avoid a hairy situation before it escalates to social media crisis level. Promptly responding to reviews, posts and comments, both complimentary and otherwise can turn customers with poor experiences into advocates for your business.
The big trick is working out how to do it, and what systems to put in place to manage it. Get on the right path with SEO and Online Reputation Experts Andrew Radics and Ian Hopkinson from Mad Scientist Digital.
Learn how to: